This course will be offered virtually using Zoom.  It introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. This foundation course is a prerequisite for many courses in the Leadership Academy series.

This training will be offered virtually using Zoom.  Participants explore critical elements for Human Resource Management and discuss legal issues vital to hiring in the workplace.

This class will be conducted using Zoom.  Participants explore ways to improve their listening strengths as well as identify ways to improve their listening habits to meet the needs of their workplace. This discussion-based and activity-driven workshop will help participants increase awareness of ineffective listening habits as well as develop skills to improve listening in a variety of situations.

This training will be conducted using Zoom. In a professional atmosphere, it is vital to not only recognize your ability, but also self-advocate and create opportunities for yourself to earn promotions and achieve your goals. Learn to celebrate your strengths and minimize your weaknesses to decide what you want to be and GO FOR IT!

This class will be held virtually using Zoom.  Is your workplace efficient? Attend this workshop to find out if the LEAN process is right for your team. LEAN Six Sigma is a structured, data-driven process for solving critical issues from a business perspective. It is the single most effective problem-solving methodology for improving business and organizational performance. It is not an add-on to normal business activities, but an integrated part of the improvement process.

Participants gain a better understanding of workplace civility and sensitivity and receive tools for promoting successful workplace interactions.  This trainign will be conducted using Zoom.

This class will be taught virtually using Zoom.  More than just telling staff to be nice, organizations need training that empowers employees to develop service delivery strategies to improve and transform the customer experience. This course focuses on techniques to manage challenging customers and situations, respond proactively to conflict, and create mistake-proof processes to avoid customer frustration.

This training will be conducted virtually using Zoom. Bridges Out of Poverty represents a powerful tool for change. Based in part on Dr. Ruby Payne's myth-shattering A Framework for Understanding Poverty, Bridges reaches out to the millions of service providers and businesses whose daily work connects them with the lives of people in poverty. Bridges training contains case studies, detailed analysis, helpful charts and exercises, and specific solutions you and your organization can implement right now to build skill sets for management to help guide employees.