Based on the bestselling Crucial Conversations book by Vital Smarts, this course teaches the practice and skills for having difficult conversations. Relationships are strengthened and intractable problems are resolved through conscious use of these techniques. A certificate of completion will be awarded upon successful participation in this training.

Research has shown that emotional intelligence (EI) is more important to performance than ability and technical skill combined. But is EI a skill that can be developed in others? Absolutely! This session will provide resources to help you transform your workforce, helping them understand themselves and others in order to build rapport, lead change, handle conflict, and collaborate effectively.

Participants explore critical elements for Human Resource Management and discuss legal issues vital to hiring in the workplace.  LCCC is recognized by SHRM to offer 4 professional development credits for this class for the SHRM-CP® or SHRM-SCP®.

A Lunch and Learn Virtual Series offering a variety of topics to provide you a chance to learn and develop skills, not only for the workplace, but for your own personal growth.

If people wince, stonewall, or rebel when a change in routine is mentioned, there is a solution. When employees can adapt quickly, the entire organization becomes faster, more flexible, and better able to answer the demands of an increasingly competitive marketplace. This course develops the confidence and skills needed to face change and welcome it as an opportunity to grow and learn.

Everyone has hidden assumptions that impact everyday decisions. Learn how environment and experiences reinforce our perceptions and behaviors - both consciously and unconsciously - to create biases that ultimately drive our decisions and influence our outcomes.  LCCC is recognized by SHRM to offer 4 professional development credits for this class for the SHRM-CP® or SHRM-SCP®.

Participants gain a better understanding of workplace civility and sensitivity and receive tools for promoting successful workplace interactions.

Hiring the right people is one of the most important tasks of a leader. Participants will explore the hiring process from the beginning and recognize the value of implementing competency-based interviewing, developing an interviewing process that attracts the right candidates, and selecting the appropriate employee.  LCCC is recognized by SHRM to offer 4 professional development credits for this class for the SHRM-CP® or SHRM-SCP®.