Each day challenges us to be productive, whether at work or at home. But what is the most effective way to accomplish that? Come join us for a look at digital, paper/pencil, and combination productivity strategies to come up with a hybrid that works best for you.

In the business world, writing faux pas are far too common. Oftentimes, we choose not to plan out or review our writing in lieu of efficiency; however, taking the time to prepare an outline and carefully read over documents is an important step. It allows us to correct typographical errors or clarify vague information that can otherwise cause an appearance of unprofessionalism or result in misunderstandings.

This workshop will explore customer needs along with customer expectations. Empathetic listening is a key competency directly related to the personalization of a customer interaction. The absence of this skill will most assuredly have an impact on the overall customer experience.

This session will present innovative training to help new supervisors embrace their roles and build skills in five key areas: promoting communication, guiding work, leading the workforce, coaching employee performance, and developing themselves.

It is critical to identify the role communication plays in achieving our leadership goals. In this course we will explore the "voice" we use in verbal and written communication. Our "voice" elicits a response - positive or negative. This workshop will help participants develop skills to manage this essential tool through awareness and practical application.

Solid communication skills are an essential leadership competency. This workshop will increase your ability to recognize situations that require leaders to communicate with their employees, understand the role of active listening, identify the best ways to convey your message, effectively communicate performance expectations, provide feedback, facilitate the learning processes, and implement strategies for communicating in times of change and uncertainty.

This session will present innovative training to help new supervisors embrace their roles and build skills in five key areas: promoting communication, guiding work, leading the workforce, coaching employee performance, and developing themselves.

Join us online to discover how to recognize and avoid burnout in your work and personal life.