Do you want to build stronger relationships and understand others better? This 1-hour virtual workshop is for individual contributors who want to enhance their communication skills by focusing on active listening. Understand the difference between hearing and listening, learn techniques to truly understand your colleagues' perspectives, and use a listening skills checklist to apply these concepts to your daily interactions. You will increase awareness of your listening habits and be armed with a set of questions to confirm understanding and build rapport.

Have you recently taken over a team with members who aren't meeting expectations? This 1-hour virtual workshop is for managers and leaders who have inherited underperforming team members and want to transform their performance. Understand common reasons for underperformance, learn a structured approach to assess and address performance gaps, and create an individualized action plan for one of your inherited team members, and leave eave with a clear strategy to initiate a performance improvement conversation.

Do you want to build stronger working relationships with colleagues and managers? This 1-hour virtual workshop is for individual contributors who want to expand their internal network and improve collaboration. Recognize the value of building trust and rapport, identify key stakeholders, and create a relationship map to apply these concepts to your own workplace. Proceed with a clear plan to connect with colleagues and a list of conversation starters you can use to build rapport. 

Do your emotions sometimes get the best of you in a stressful situation? This 1-hour virtual workshop is for managers who want to strengthen their emotional regulation. You will differentiate between the four components of emotional intelligence, acquire techniques for managing your own reactions, and use a self-reflection journal to apply concepts to a recent challenge. You'll leave with greater awareness of your emotional triggers and a breathing exercise you can use to stay calm under pressure.

Do you feel like your manager doesn't understand your workload or needs? This 1-hour virtual workshop session is intended for individual contributors who want to build a more effective relationship with their manager. We will discuss what "managing up" really means and how to anticipate your manager's needs and communicate on your own. We will use a communication plan to apply these concepts to your relationship. Upon conclusion, you will leave with a clear strategy for becoming a trusted partner to your manager and a template for a proactive status report you can use immediately. 

Do your one-on-one meetings feel like a chore or a simple status update? Or do you wonder what a one-on-one meeting is? In this 1-hour virtual workshop is for managers and team leaders who want to transform their one-on-one conversations from transactional to truly impactful. Comprehend the profound value of regular, focused one-on-ones, incorporate practical techniques to improve conversations and build trust, and commit to holding regular meetings with your team members. Leave equipped with a clear plan to make your one-on-ones a powerful tool for growth and a customizable meeting agenda template you can use right away.

No one likes dealing with performance issues, but this half-day workshop provides tools to help you successfully navigate that challenge. This workshop will help you recognize what makes performance problem discussions difficult for both the leader and employee, document and leverage performance data to make a solid case for improvement, use interaction skills to ensure successful problem discussions, and effectively address poor performance in a firm and consistent manner.

Based on the bestselling "Crucial Conversations" book by Vital Smarts, this course teaches the practice and skills for having difficult conversations. In this two-day training, you will learn how to strengthen relationships and how to resolve intractable problems through conscious use of the techniques taught.