Are you a professional seeking to improve collaboration and efficiency within your organization? This 1-hour virtual workshop is for you! We will discuss the importance of treating colleagues as internal customers, identify key indicators of exceptional internal service, and use a conversation guide to discuss service excellence with your team and internal partners. You will leave with a clear understanding of your role in the internal service chain and a tangible checklist you can use to assess and improve your interactions with colleagues.

Small business owners and staff will dive into keeping an organized office; both in the physical office and digitally. We'll build on the basics of organization and apply our skills using free and low-cost software options. Participants will leave with a clear organizational goal and a 1st day action plan to begin reaching their goals.

Do miscommunications and unfulfilled promises frustrate your team? This 1-hour virtual workshop is for working professionals who want to improve clarity and accountability. You will discover the importance of clearly defined expectations, learn a step-by-step process for communicating them effectively, and create an action plan to apply this framework to your own team. You'll leave with a tangible strategy for eliminating ambiguity and a conversation script you can use to set clear expectations in your next meeting.

Influence is a tool of the successful-being able to affect influence or win others to your way of thinking, demands respect and allows you the authority to affect outcomes. Learning how to demonstrate authenticity and integrity through your interactions with others and to how to have a strong sense of self-awareness lays the groundwork for mastering the art of influence.

Your leadership voice shapes how others respond to you-and how effectively you lead. This engaging workshop explores the impact of verbal and written communication on leadership outcomes. Through practical exercises and self-awareness strategies, you will learn to refine your voice to inspire, influence, and connect with purpose.

Designed to fit your schedule without adding stress, this session offers practical tools to recognize, prevent, and recover from burnout. Learn how to build physical, emotional, and mental reserves-and discover strategies to support both yourself and others in your network. Walk away with actionable insights to protect your well-being and boost resilience.

How you handle change can make or break your workplace. During this afternoon workshop, you'll learn how to effectively communicate the need for change, discover three steps that accelerate change implementation, learn to recognize resistance to change and how to respond to that resistance, and apply tips and techniques that encourage your team to commit to and participate in the change process.

Emotional intelligence (EI) is a key driver of professional success. In this expanded 6-hour workshop, you will explore all four core areas of EI-self-awareness, self-management, social awareness, and relationship management. Through engaging activities and reflection, you will gain a deeper understanding of your own emotional intelligence and learn strategies to connect, communicate, and lead more effectively.