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LCCC School of Outreach and Workforce Development

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Leadership, Organizational and Professional Development

Communicating for Leadership BTWD*0405*800

$139

with Michelle Keehnen

Calendar Aug 13, 2020 at 8 am

This course will be offered virtually using Zoom.  It introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. This foundation course is a prerequisite for many courses in the Leadership Academy series.

Will run

Human Resources for Managers BTWD*0139*800
Registration Unavailable

Human Resources for Managers BTWD*0139*800

$139

with Charlie Rando

This training will be offered virtually using Zoom.  Participants explore critical elements for Human Resource Management and discuss legal issues vital to hiring in the workplace.

Effective Listening At Work BTWD*0422*800
Registration Unavailable

Effective Listening At Work BTWD*0422*800

$139

with Melissa Martin

This class will be conducted using Zoom.  Participants explore ways to improve their listening strengths as well as identify ways to improve their listening habits to meet the needs of their workplace. This discussion-based and activity-driven workshop will help participants increase awareness of ineffective listening habits as well as develop skills to improve listening in a variety of situations.

Becoming Your Own Best Advocate BTWD*0510*800

$139

with Melissa Martin

Calendar Aug 27, 2020 at 8 am

This training will be conducted using Zoom. In a professional atmosphere, it is vital to not only recognize your ability, but also self-advocate and create opportunities for yourself to earn promotions and achieve your goals. Learn to celebrate your strengths and minimize your weaknesses to decide what you want to be and GO FOR IT!

Lean Process and Six Sigma BTWD*0381*800

$199

with Dolores Lystad

Calendar Sep 1, 2020 at 9 am

This class will be held virtually using Zoom.  Is your workplace efficient? Attend this workshop to find out if the LEAN process is right for your team. LEAN Six Sigma is a structured, data-driven process for solving critical issues from a business perspective. It is the single most effective problem-solving methodology for improving business and organizational performance. It is not an add-on to normal business activities, but an integrated part of the improvement process.

Civility in the Workplace BTWD*0351*800

$139

with Melissa Martin

Calendar Sep 1, 2020 at 1 pm

Participants gain a better understanding of workplace civility and sensitivity and receive tools for promoting successful workplace interactions.  This trainign will be conducted using Zoom.

Customer Service BTWD*0114*800

$139

with Monica Puente

Calendar Sep 8, 2020 at 9 am

This class will be taught virtually using Zoom.  More than just telling staff to be nice, organizations need training that empowers employees to develop service delivery strategies to improve and transform the customer experience. This course focuses on techniques to manage challenging customers and situations, respond proactively to conflict, and create mistake-proof processes to avoid customer frustration.

Bridges Out of Poverty BTWD*0305*800

$139

with Melissa Martin

Calendar Sep 8, 2020 at 1 pm

This training will be conducted virtually using Zoom. Bridges Out of Poverty represents a powerful tool for change. Based in part on Dr. Ruby Payne's myth-shattering A Framework for Understanding Poverty, Bridges reaches out to the millions of service providers and businesses whose daily work connects them with the lives of people in poverty. Bridges training contains case studies, detailed analysis, helpful charts and exercises, and specific solutions you and your organization can implement right now to build skill sets for management to help guide employees.





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