Stress, exhaustion, and demanding schedules threaten to take away our physical, emotional, and mental reserves. You will learn tools to use and ways to help those in your network. The class will focus on how to avoid burnout and the actions you can take to recover.

Based on the bestselling Crucial Conversation book by Vital Smarts, this course teaches the practice and skills for having difficult conversations. Relationships are strengthened and intractable problems are resolved through conscious use of these techniques.

Sometimes working together is a challenge. This class will use Lego Serious Play to work on methods and skills to develop a collaborative culture with an emphasis on generational commonalities.

Participants will improve their writing and communication skills through no-nonsense instruction in grammar and punctuation. Topics include parts of speech, subject-verb agreement, and commonly confused words.

Conflict can be an obstacle to organizational success and personal job satisfaction, but when two or more people work together, conflict is almost inevitable. Create a positive working environment where conflict is dealt with maturely and collaboratively by identifying the source of conflict.

Individuals in each generation have fundamentally different life experiences and influences than those in generations before or after them. Understanding these differences can minimize misunderstandings and improve collaboration. Complete this course to increase your ability to identify the generations in the workplace and the experiences that shape them, examine the stereotypes associated with each generation, identify potential challenges when interacting with different generations, demonstrate techniques that foster respectful communication with other generations, and implement strategies to unite employees of all ages.

Learn how to increase your emotional intelligence beyond self-discovery in the most impactful way. This class will expose and delve into the number one component of becoming more emotionally intelligent by focusing on that one vital skill.

This session will present innovative training to help new supervisors embrace their roles and build skills in five key areas: promoting communication, guiding work, leading the workforce, coaching employee performance, and developing themselves.