Laramie County Community College Outreach and Workforce Development, Cheyenne, Wyoming

Coaching is the supervisory skill most likely to drive long-term team performance — and the one most skipped in favor of faster, easier telling. This session introduces the GROW model (Goal, Reality, Options, Way Forward) and builds participants' ability to use questions rather than answers to develop employee thinking and ownership. Participants practice real workplace challenges, not fictional scenarios, making the transfer immediate.