Based on the bestselling "Crucial Conversations" book by Vital Smarts, this course teaches the practice and skills for having difficult conversations. In this two-day training, you will learn how to strengthen relationships and how to resolve intractable problems through conscious use of the techniques taught.

Influencing goes beyond positions of power and encompasses more subtle skills like empathy and active listening; it is rooted in effective communication skills and self-understanding. Learn how to demonstrate authenticity and integrity through your interactions with others and how a strong sense of self-awareness lays the groundwork for mastering the art of influence, leading to improved working relationships and increased opportunities to see your ideas grow.

“Find Your Voice” is a 4-hour, in-person communication skills workshop built for individual contributors and non-supervisory staff — the people who get things done through influence, clarity, and relationships rather than formal authority. The session is organized around a five-part framework, V.O.I.C.E., that participants can carry back to their workplace the same day.

Making decisions during challenging times can be nerve-racking. To help bring calm into your work life, this short class will help increase the speed and quality of your decisions, help you gain the support needed to make your decisions work, build confidence in others of your ability to lead the decision-making process, make major and minor decisions confidently, and create an approach for making major decisions.

Formal authority isn’t the only source of leadership on a team. Every day, individual contributors shape culture, quality, and morale through the choices they make in meetings, hallway conversations, and moments of frustration. This workshop helps non-supervisory staff recognize the influence they already carry — and channel it toward solutions instead of complaints.

Emotional intelligence (EI) is a key driver of professional success. In this expanded 6-hour workshop, you will explore all four core areas of EI-self-awareness, self-management, social awareness, and relationship management. Through engaging activities and reflection, you will gain a deeper understanding of your own emotional intelligence and learn strategies to connect, communicate, and lead more effectively.

Change is here to stay. That's probably no secret to you. For years, we've all heard that the "only constant is change." Change is present in every aspect of your life and has become the norm in all organizations. The Embracing Change workshop explores the benefits of a particular change, collaborating with others to make the change work, and committing to its continuous improvement.

Conflict in the workplace is inevitable, but how it's navigated can change a negative conflict into something positive. During this 4-hour workshop, you will identify the common causes and costs of conflict, recognize warning signs and take action to prevent situations from escalating, gain techniques to defuse strong emotions, keep the lines of communication open and build trust, and successfully plan and conduct conflict resolution discussions.