Transform challenges into opportunities with a fresh approach to problem-solving. This interactive workshop helps you break free from routine thinking, identify the traits of effective problem-solvers, and develop creative strategies to tackle workplace issues with confidence. Learn to shift from panic to possibility-and inspire innovation in yourself and your team.

Influence is a tool of the successful - being able to affect influence or win others to your way of thinking, demands respect and allows you the authority to affect outcomes. Learning how to demonstrate authenticity and integrity through your interactions with others and how to have a strong sense of self-awareness lays the groundwork for mastering the art of influence.

In today's workplace it is essential that employees use critical thinking skills to make quick, confident decisions. This course introduces the components of critical thinking to increase creative and independent thinking, better decisions by problem solving systematically, and?identifying?the value of ideas to reach well-reasoned conclusions.

Based on the bestselling "Crucial Conversations" book by Vital Smarts, this course teaches the practice and skills for having difficult conversations. In this two-day training, you will learn how to strengthen relationships and how to resolve intractable problems through conscious use of the techniques taught.

You don't need a title to make a difference — just the right skills, applied with intention. This 6-session series for individual contributors and non-supervisory staff who keep organizations running and are ready to grow their influence right where they are: showing up sharper, communicating with confidence, and building a presence that gets noticed. No promotion required — just a clear, practical path forward. Session lineup includes Find Your Voice, Leading Without a Title, Embracing Change, Building Resilience, Creative Problem Solving, and Practical Project Management. Click on this flyer for dates and session descriptions: LCCC_Support Staff Excellence Academy_Flyer FA26