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Leadership, Organizational and Professional Development
Effective Business Writing BTWD*0756*601
with Lisa Will
In the business world, writing faux pas are far too common. Oftentimes, we choose not to plan out or review our writing in lieu of efficiency; however, taking the time to prepare an outline and carefully read over documents is an important step. It allows us to correct typographical errors or clarify vague information that can otherwise cause an appearance of unprofessionalism or result in misunderstandings.
Enhancing Customer Service BTWD*0699*601
with Monica Puente
This workshop will explore customer needs along with customer expectations. Empathetic listening is a key competency directly related to the personalization of a customer interaction. The absence of this skill will most assuredly have an impact on the overall customer experience.
New Supervisor Training BTWD*0563*602
with Monica Puente
This session will present innovative training to help new supervisors embrace their roles and build skills in five key areas: promoting communication, guiding work, leading the workforce, coaching employee performance, and developing themselves.
Will run
Identify Leadership Voice BTWD*0751*601
with Monica Puente
It is critical to identify the role communication plays in achieving our leadership goals. In this course we will explore the "voice" we use in verbal and written communication. Our "voice" elicits a response - positive or negative. This workshop will help participants develop skills to manage this essential tool through awareness and practical application.
Will run
Communicating for Leadership BTWD*0405*602
with Lisa Will
Solid communication skills are an essential leadership competency. This workshop will increase your ability to recognize situations that require leaders to communicate with their employees, understand the role of active listening, identify the best ways to convey your message, effectively communicate performance expectations, provide feedback, facilitate the learning processes, and implement strategies for communicating in times of change and uncertainty.
New Supervisor Training BTWD*0563*600
with Monica Puente
This session will present innovative training to help new supervisors embrace their roles and build skills in five key areas: promoting communication, guiding work, leading the workforce, coaching employee performance, and developing themselves.
Lunch & Learn Beating Burnout BTWD*0671*800
with Lisa Will
Join us online to discover how to recognize and avoid burnout in your work and personal life.
Crucial Conversations BTWD*0477*600
with Melissa Martin
Based on the bestselling Crucial Conversation book by Vital Smarts, this course teaches the practice and skills for having difficult conversations. Relationships are strengthened and intractable problems are resolved through conscious use of these techniques.