Filter by Subcategory
Leadership, Organizational and Professional Development
Communicating for Leadership BTWD*0405*602
with Lisa Will
Solid communication skills are an essential leadership competency. This workshop will increase your ability to recognize situations that require leaders to communicate with their employees, understand the role of active listening, identify the best ways to convey your message, effectively communicate performance expectations, provide feedback, facilitate the learning processes, and implement strategies for communicating in times of change and uncertainty.
New Supervisor Training BTWD*0563*600
with Monica Puente
This session will present innovative training to help new supervisors embrace their roles and build skills in five key areas: promoting communication, guiding work, leading the workforce, coaching employee performance, and developing themselves.
Crucial Conversations BTWD*0477*600
with Melissa Martin
Based on the bestselling Crucial Conversation book by Vital Smarts, this course teaches the practice and skills for having difficult conversations. Relationships are strengthened and intractable problems are resolved through conscious use of these techniques.
Enhancing Customer Service BTWD*0699*600
with Monica Puente
This workshop will explore customer needs along with customer expectations. Empathetic listening is a key competency directly related to the personalization of a customer interaction. The absence of this skill will most assuredly have an impact on the overall customer experience.
Good Grammar BTWD*0611*600
with Monica Puente
Participants will improve their writing and communication skills through no-nonense instruction in grammar and punctuation. Topics include parts of speech, subject-verb agreement, and commonly confused words.
Bridges Out of Poverty BTWD*0684*600
with Melissa Martin
The Bridges Out of Poverty workshop increases participants' understanding of economic class, the importance of the eleven resources, and the impact of hidden rules. This introductory workshop is designed for people who work for organizations or businesses that interact with individuals in poverty.
Lunch & Learn Emotional Intell BTWD*0671*801
with Lisa Will
Learn how to increase your emotional intelligence beyond self-discovery to develop empathy toward others & collaboration with others.