Based on the bestselling "Crucial Conversations" book by Vital Smarts, this course teaches the practice and skills for having difficult conversations. In this two-day training, you will learn how to strengthen relationships and how to resolve intractable problems through conscious use of the techniques taught.

Do miscommunications and unfulfilled promises frustrate your team? This 1-hour virtual workshop is for working professionals who want to improve clarity and accountability. You will discover the importance of clearly defined expectations, learn a step-by-step process for communicating them effectively, and create an action plan to apply this framework to your own team. You'll leave with a tangible strategy for eliminating ambiguity and a conversation script you can use to set clear expectations in your next meeting.

Influencing goes beyond positions of power and encompasses more subtle skills like empathy and active listening; it is rooted in effective communication skills and self-understanding. Learn how to demonstrate authenticity and integrity through your interactions with others and how a strong sense of self-awareness lays the groundwork for mastering the art of influence, leading to improved working relationships and increased opportunities to see your ideas grow.

Want to stand out and be seen as a leader, regardless of your title? This 1-hour virtual workshop is designed for the individual contributors who want to develop a greater sense of ownership and initiative. First, we will discuss the difference between a task-oriented and an ownership mindset. Next, learn how to anticipate problems and propose solutions using a problem-solving worksheet. Finally, you will leave with the skills and tools to demonstrate more initiative and a framework for thinking like a leader. 

Is your team feeling unappreciated and unmotivated? This 1-hour virtual workshop is for managers who want to boost morale and engagement through genuine recognition. Recognize why meaningful recognition is more powerful than money, learn to identify and implement various types of rewards, and employ a recognition plan tailored to your team's specific needs and preferences. Return to your workplace with a clear strategy for making every team member feel valued.

Do you get nervous when it's time to give or receive feedback? You are not alone! This 1-hour virtual workshop is for individual contributors who want to master this essential skill. You will discuss the value of a feedback culture, utilize a simple model for giving constructive feedback, and use a feedback preparation template to apply these concepts to a real-world scenario. Upon conclusion, you will leave with the confidence to both give and receive feedback effectively, including a script you can use to have a more productive conversation. 

Are you struggling to maintain connection and productivity in a remote or hybrid environment? This 1-hour workshop addresses the challenges managers leading distributed teams face. Identify the unique challenges of remote leadership, learn strategies to build trust and accountability. and use a communication plan template to apply these concepts to your team. Leave prepared with a clear roadmap for keeping your remote team engaged, including a list of virtual icebreakers you can use in your next meeting to foster connection.

The single biggest mistake new supervisors make is continuing to behave like individual contributors. This session examines the fundamental mindset shift required when you move from doing the work to leading the people who do it — from player to coach. Participants analyze a real transition case study, explore the top five traps that derail new supervisors, and leave with a personalized 30-day action plan for the critical first month in their role.