Have you recently taken over a team with members who aren't meeting expectations? This 1-hour virtual workshop is for managers and leaders who have inherited underperforming team members and want to transform their performance. Understand common reasons for underperformance, learn a structured approach to assess and address performance gaps, and create an individualized action plan for one of your inherited team members, and leave eave with a clear strategy to initiate a performance improvement conversation.

During this course, you will gain knowledge and skills that may help save a life. You will learn the basics of first aid, the most common life-threatening emergencies, how to recognize them, and how to help. You will also learn how to recognize when someone needs CPR, how to call for help, and how to give CPR and use an AED (automated external defibrillator).

Got data?  “…sometimes it’s hard to know where to start, especially when you have a lot of data.” (Microsoft)   PivotTables (PTs) are a legendary Excel feature. Have you ever used them to summarize, analyze, explore, and present your data? They’re highly flexible and adjustable with a few mouse drag ‘n drops. In this 7-hour in-person class in our hands-on computer lab, learn about preparing raw data, creating PTs from multiple sources, summarizing, organizing, filtering and formatting PTs, followed by creating, manipulating and formatting their synchronized “sister” PivotCharts. Leave with skills to take your pile of data, feed it into PTs and PCs and behold transformed, highly organized and ultimately invaluable data analysis. Books provided. While not required, completing Excel Levels 1-3 are recommended to get the most out of this course.

Do you want to build stronger working relationships with colleagues and managers? This 1-hour virtual workshop is for individual contributors who want to expand their internal network and improve collaboration. Recognize the value of building trust and rapport, identify key stakeholders, and create a relationship map to apply these concepts to your own workplace. Proceed with a clear plan to connect with colleagues and a list of conversation starters you can use to build rapport. 

Newsletters are one of the best ways to stay connected with customers and grow your business. In this class, you'll learn how to set up a free email marketing platform, design your first email, build your contact list, and send newsletters that people actually want to read.

Do your emotions sometimes get the best of you in a stressful situation? This 1-hour virtual workshop is for managers who want to strengthen their emotional regulation. You will differentiate between the four components of emotional intelligence, acquire techniques for managing your own reactions, and use a self-reflection journal to apply concepts to a recent challenge. You'll leave with greater awareness of your emotional triggers and a breathing exercise you can use to stay calm under pressure.

Basic Life Support (BLS) Provider Course is the foundation for saving lives after cardiac arrest. You will learn the skills of high-quality cardiopulmonary resuscitation (CPR) for victims of all ages and will practice delivery of these skills both as a single rescuer and as a member of a multi-rescuer team. This course focuses on what healthcare rescuers need to know to perform high-quality CPR in a wide variety of settings. You will also learn how to respond to choking emergencies and how to use an automated external defibrillator (AED).

Ready to "power-up" and perform more advanced data modeling and analytical capabilities beyond traditional PivotTables? This 4-hour in-person course offers comprehensive instruction in Excel's Power Pivot add-in. Conducted in our hands-on computer lab, you'll gain expertise in Power Pivot's mighty features for processing, transforming, and summarizing large datasets, including utilizing the Power Pivot Data Model. Key topics include navigating the Power Pivot interface, managing data relationships for dynamic reporting, creating calculated fields, columns, and KPIs, applying CUBE functions to access multidimensional database information, and an introduction to DAX date and time functions for advanced time-based calculations. Upon completion, you'll be more equipped to efficiently interpret complex data and deliver informative reports that support sound business decisions. Books provided. Prior completion of Excel Levels 1-3 and PivotTables are highly recommended to get the most out of this course, but not mandatory.