Do your one-on-one meetings feel like a chore or a simple status update? Or do you wonder what a one-on-one meeting is? In this 1-hour virtual workshop is for managers and team leaders who want to transform their one-on-one conversations from transactional to truly impactful. Comprehend the profound value of regular, focused one-on-ones, incorporate practical techniques to improve conversations and build trust, and commit to holding regular meetings with your team members. Leave equipped with a clear plan to make your one-on-ones a powerful tool for growth and a customizable meeting agenda template you can use right away.

No one likes dealing with performance issues, but this half-day workshop provides tools to help you successfully navigate that challenge. This workshop will help you recognize what makes performance problem discussions difficult for both the leader and employee, document and leverage performance data to make a solid case for improvement, use interaction skills to ensure successful problem discussions, and effectively address poor performance in a firm and consistent manner.

Based on the bestselling "Crucial Conversations" book by Vital Smarts, this course teaches the practice and skills for having difficult conversations. In this two-day training, you will learn how to strengthen relationships and how to resolve intractable problems through conscious use of the techniques taught.

Do miscommunications and unfulfilled promises frustrate your team? This 1-hour virtual workshop is for working professionals who want to improve clarity and accountability. You will discover the importance of clearly defined expectations, learn a step-by-step process for communicating them effectively, and create an action plan to apply this framework to your own team. You'll leave with a tangible strategy for eliminating ambiguity and a conversation script you can use to set clear expectations in your next meeting.

The Bridges Out of Poverty workshop increases your understanding of individuals living in a poverty mindset. By analyzing the hidden rules, patterns of behavior and eleven resources, this course helps reduce judgement for best outcomes. Designed for organizations and businesses that interact with individuals in poverty.

Influencing goes beyond positions of power and encompasses more subtle skills like empathy and active listening; it is rooted in effective communication skills and self-understanding. Learn how to demonstrate authenticity and integrity through your interactions with others and how a strong sense of self-awareness lays the groundwork for mastering the art of influence, leading to improved working relationships and increased opportunities to see your ideas grow.

Feel comfortable with Excel basics but want to advance to an intermediate level? In this 7-hour in-person class in our hands-on computer lab, you'll learn advanced tools for analysis, organization and presentation of more complex data. Practice using more elaborate functions, creating ranges and tables, data validation, conditional formatting and advanced charts. A highlight is learning to wield the popular and powerful feature of PivotTables, a highly effective tool for dynamic data summarization. Coursebooks, practice files used during class and dozens of additional test worksheets with solutions are also provided for further practice, or even as templates in your future builds. Excel 1 is strongly recommended but not required.

Basic Life Support (BLS) Provider Course is the foundation for saving lives after cardiac arrest. You will learn the skills of high-quality cardiopulmonary resuscitation (CPR) for victims of all ages and will practice delivery of these skills both as a single rescuer and as a member of a multi-rescuer team. This course focuses on what healthcare rescuers need to know to perform high-quality CPR in a wide variety of settings. You will also learn how to respond to choking emergencies and how to use an automated external defibrillator (AED).