Conflict in the workplace is inevitable, but how it's navigated can change a negative conflict into something positive. During this 4-hour workshop, you will Identify the common causes and costs of conflict, recognize warning signs and take action to prevent situations from escalating, gain techniques to defuse strong emotions, keep the lines of communication open and build trust, and successfully plan and conduct conflict resolution discussions.

Difficult conversations are inevitable in any workplace. Although you cannot avoid these types of conversations, you can learn how to handle them more effectively. Successful completion of this course will increase your ability to understand the nature of difficult conversations and what it takes to handle them.

Do your emotions ever get in the way of a productive day? This 1-hour virtual workshop is for individual contributors who want to strengthen their emotional intelligence to better navigate workplace challenges. We will discuss how emotions impact performance, adopt techniques to manage stress and stay calm under pressure, and use a self-reflection exercise to apply these concepts to your own daily experiences. You will leave with greater self-awareness and a simple tool you can use to respond to difficult situations more thoughtfully.

Learn how to use Canva, a free and easy design tool, to create eye-catching marketing materials for your business. From social media graphics to flyers and business cards, this hands-on class will show you how to design professional-looking content-even if you're not a graphic designer.

Do you find yourself puzzled by the communication styles and expectations of your youngest team members? This 1-hour virtual workshop is for supervisors and managers who want to bridge the generational divide with Gen Z. Learn the unique characteristics, values, and work habits of this generation, along with strategies to communicate and collaborate more effectively. Use an engagement plan to apply these insights to your own team. You'll leave with a clear understanding of what drives Gen Z and a conversation guide you can use to build trust and strengthen your working relationships.

Rusty or new to Microsoft Excel? In this 7-hour in-person class in our hands-on computer lab, learn to create and format worksheets that contain calculations with formulas and functions, including the importance of using proper reference types. Moving and copying data correctly, manipulating data, chart creation, and various other tips and tricks are also covered. Coursebooks, practice files used during class and dozens of additional test worksheets with solutions are also provided for further practice, or even as templates in your future builds. Gain the confidence to build, repair and upgrade spreadsheets. Participants leave this course with a new or increased love of Excel, a powerful and legendary data tool.

This class covers essential skills related to the latest version of Intuit's popular online bookkeeping program. Topics covered include customizing company-level settings, setting up customers, dealing with bank deposits, bank feeds, and reconciliation processes for bank and credit card accounts.

Empower growth in the workplace by learning how to support meaningful personal development. In this hands-on workshop, you'll gain practical tools to collaborate with individuals in setting clear, attainable, and time-bound goals that drive professional success. Ideal for leaders, mentors, and managers committed to building high-performing teams through intentional development planning.