Do your daily decisions sometimes feel disconnected from your bigger goals? This 1-hour virtual workshop is for working professionals who want to make more impactful and aligned choices. We will examine the profound value of a personal "decision filter," create a custom filter that directly aligns with your primary professional and personal goals, and begin applying this filter daily to your decision-making. You will depart with a powerful tool for clarity and focus, and a habit-forming strategy you can use to consistently make choices that propel you towards your most important objectives.

This course is designed to prepare participants for the American Society of Sanitary Engineers (ASSE) Backflow Tester Certification Exam. It covers essential topics such as cross-connection theory, practical applications, and program implementation. Participants will also learn about hydraulic principles, test gauges, terminology, and the internal workings of backflow prevention assemblies. Hands-on training in a lab setting will provide participants with the experience needed to demonstrate their understanding of ASSE-approved assemblies and testing procedures to a certified ASSE proctor. To qualify for the exam, participants must document at least five years of experience in plumbing or a related field. The course fee includes all required books, materials, and exam/proctor fees. Additionally, this course offers Department of Environmental Quality contact hours applicable toward Water Operator Certification.

Strong communication is the foundation of effective supervision. This interactive workshop equips new leaders with practical strategies for impactful verbal and written communication. Key focus areas include resolving conflict promptly, documenting performance, sharing recognition, and planning productive discussions-all essential for building trust and driving team success.

Already fairly Excel savvy? It's time for the next era: leveraging AI tools to help you build, repair and upgrade your spreadsheets. In this 4-hour in-person class in our hands-on computer lab, learn how to use Copilot, ChatGPT and Gemini to both assist and teach you how to make your Excel and Google Sheets more powerful and productive. Learn to correctly prompt AI to build accurate and more complex formulas, tables, graphs and conditional formatting. Also, learn to oversee and audit the work your AI assistant performs, because it's not perfect...yet. Excel levels 1 through 3, PivotTables and PowerPivot courses are strongly recommended, but not required. The more you know about Excel, the better you can ensure AI tools work for, not against your worksheets.

Are you feeling anxious or stressed about upcoming changes at your organization? If so, you are not alone! In this 1-hour virtual workshop, individual contributors will learn how to better navigate organizational change beginning with the emotional cycle of change. You will learn strategies to manage your reaction and create an easy-to-use personal action plan to apply these concepts to your current situation. You will log off with a sense of control over your response to change and a checklist of questions you can use to get the information you need to move forward.

Want to grow your business through social media marketing but don't know where to start? This beginner-friendly course will walk you through the most popular platforms, what to post, how to plan content, and ways to connect with your audience online. Perfect for local businesses ready to boost their visibility.

Have you recently taken over a team with members who aren't meeting expectations? This 1-hour virtual workshop is for managers and leaders who have inherited underperforming team members and want to transform their performance. Understand common reasons for underperformance, learn a structured approach to assess and address performance gaps, and create an individualized action plan for one of your inherited team members, and leave eave with a clear strategy to initiate a performance improvement conversation.

Step confidently into your leadership role with this innovative, full-day workshop designed for new supervisors. Build essential skills in five key areas: promoting effective communication, guiding daily work, leading diverse teams, coaching employee performance, and investing in your own development. Leave equipped to lead with clarity, confidence, and impact.