Coaching is the supervisory skill most likely to drive long-term team performance — and the one most skipped in favor of faster, easier telling. This session introduces the GROW model (Goal, Reality, Options, Way Forward) and builds participants' ability to use questions rather than answers to develop employee thinking and ownership. Participants practice real workplace challenges, not fictional scenarios, making the transfer immediate. 

Teams do not perform at their peak by accident — they are built. This session uses Tuckman's stages of team development (Forming, Storming, Norming, Performing) to help supervisors understand where their team currently is and what leadership style each stage requires. Participants also explore the research-backed drivers of employee engagement, the concept of psychological safety, and how to build team norms that reduce friction and sustain performance.

Conflict in the workplace is inevitable, but how it's navigated can change a negative conflict into something positive. During this 4-hour workshop, you will Identify the common causes and costs of conflict, recognize warning signs and take action to prevent situations from escalating, gain techniques to defuse strong emotions, keep the lines of communication open and build trust, and successfully plan and conduct conflict resolution discussions.

Ready to scale the ladder to Excel Expert heights? In this 7-hour in-person class in our hands-on computer lab, you'll learn about Excel's most powerful and advanced tools for data analysis and presentation. Practice logical and lookup functions, more advanced formulas, arrays, auditing, error-trapping, and the much beloved date, time, text, and other functions. Learn about importing external data via Power Pivot, exporting data, What-If Analysis and automating repetitive tasks with macros. Coursebooks, practice files used during class and dozens of additional test worksheets with solutions are also provided for further practice, or even as templates in your future builds. Excel 1 and 2 are strongly recommended but not required.

Do you feel overwhelmed by a never-ending to-do list? This focused,1-hour session is for individual contributors who want to take control of their time and boost their productivity. Recognize common time management pitfalls, apply the Eisenhower Matrix for prioritization, and use a time-blocking template to apply concepts to your own workflow. By the end, you will have a clear plan to focus on what matters most and a tangible strategy you can use to reduce daily distractions.

Delegation is not giving away tasks you do not want — it is one of the most powerful tools for developing people and multiplying your team's capacity. This session introduces five levels of delegation (from "do exactly as instruct" to "act independently") and helps supervisors match the right level to each employee and task. Participants build a real delegation plan and practice the delegation of conversation that sets employees up for success rather than failure.

This class covers essential skills related to the latest version of Intuit's popular online bookkeeping program. Topics covered include customizing company-level settings, setting up customers, dealing with bank deposits, bank feeds, and reconciliation processes for bank and credit card accounts.

Rusty or new to Microsoft Excel? In this 7-hour in-person class in our hands-on computer lab, learn to create and format worksheets that contain calculations with formulas and functions, including the importance of using proper reference types. Moving and copying data correctly, manipulating data, chart creation, and various other tips and tricks are also covered. Coursebooks, practice files used during class and dozens of additional test worksheets with solutions are also provided for further practice, or even as templates in your future builds. Gain the confidence to build, repair and upgrade spreadsheets. Participants leave this course with a new or increased love of Excel, a powerful and legendary data tool.