Newsletters are one of the best ways to stay connected with customers and grow your business. In this class, you'll learn how to set up a free email marketing platform, design your first email, build your contact list, and send newsletters that people actually want to read.

Basic Life Support (BLS) Provider Course is the foundation for saving lives after cardiac arrest. You will learn the skills of high-quality cardiopulmonary resuscitation (CPR) for victims of all ages and will practice delivery of these skills both as a single rescuer and as a member of a multi-rescuer team. This course focuses on what healthcare rescuers need to know to perform high-quality CPR in a wide variety of settings. You will also learn how to respond to choking emergencies and how to use an automated external defibrillator (AED).

Do you want to build stronger relationships and understand others better? This 1-hour virtual workshop is for individual contributors who want to enhance their communication skills by focusing on active listening. Understand the difference between hearing and listening, learn techniques to truly understand your colleagues' perspectives, and use a listening skills checklist to apply these concepts to your daily interactions. You will increase awareness of your listening habits and a be armed with a set of questions to confirm understanding and build rapport.

Newsletters are one of the best ways to stay connected with customers and grow your business. In this class, you'll learn how to set up a free email marketing platform, design your first email, build your contact list, and send newsletters that people actually want to read.

Do your one-on-one meetings feel like a chore or a simple status update? Or do you wonder what a one-on-one meeting is? In this 1-hour virtual workshop is for managers and team leaders who want to transform their one-on-one conversations from transactional to truly impactful. Comprehend the profound value of regular, focused one-on-ones, incorporate practical techniques to improve conversations and build trust, and commit to holding regular meetings with your team members. Leave equipped with a clear plan to make your one-on-ones a powerful tool for growth and a customizable meeting agenda template you can use right away.

Presentations are a constant in business - in this session, you will learn how to craft and deliver a presentation that resonates with an audience. You will discover how to become more in-tune with your audience, tailor your message, and how to develop, organize and edit the content of your presentation with confidence to maximize effectiveness.

Learn to work smarter and faster, by expanding your use of AI to apply workflows that automate complex tasks, decision-making processes, and reduce manual work to improve efficiency and productivity. Topics include workflows for sorting emails and customer forms, sentiment analysis, and generating replies and summaries. Participants will learn how to design and implement AI-driven workflows tailored to specific team requirements. The course consists of 8 hours of online, asynchronous instruction delivered in two-hour sessions over the course of 4 weeks. Completion of the "Intro to AI" course is recommended but not required.

Ready to scale the ladder to Excel Expert heights? In this 7-hour in-person class in our hands-on computer lab, you'll learn about Excel's most powerful and advanced tools for data analysis and presentation. Practice logical and lookup functions, more advanced formulas, arrays, auditing, error-trapping, and the much beloved date, time, text, and other functions. Learn about importing external data via Power Pivot, exporting data, What-If Analysis and automating repetitive tasks with macros. Coursebooks, practice files used during class and dozens of additional test worksheets with solutions are also provided for further practice, or even as templates in your future builds. Excel 1 and 2 are strongly recommended but not required.