Based on the bestselling "Crucial Conversations" book by Vital Smarts, this course teaches the practice and skills for having difficult conversations. In this two-day training, you will learn how to strengthen relationships and how to resolve intractable problems through conscious use of the techniques taught.

New to Microsoft 365 Copilot AI? This 4-hour, in-person class held in our hands-on computer lab provides an introduction to Copilot and its integration with Word, Excel, PowerPoint, Outlook, Teams and other apps. Learn how Copilot assists you with streamlining workflows, supporting communication and decision-making. You'll learn the difference between the basic version bundled with Office 365 and the advanced features of the additional cost version, Copilot Studio. Review practical use cases, learn techniques for crafting prompts, and practice using Copilot to summarize documents, generate content, analyze data, and automate tasks. Walk away with the confidence that you're ready to use Copilot to help you at work and home. No prerequisites.

Do you want to build stronger working relationships with colleagues and managers? This 1-hour virtual workshop is for individual contributors who want to expand their internal network and improve collaboration. Recognize the value of building trust and rapport, identify key stakeholders, and create a relationship map to apply these concepts to your own workplace. Proceed with a clear plan to connect with colleagues and a list of conversation starters you can use to build rapport.

In this 6 hour in-person introductory course, you'll gain essential skills for working with databases using SQL (Structured Query Language). Interactive training in our hands-on computer lab will build participants' confidence with practical experience and a solid foundation in SQL for everyday data tasks. Topics include SELECT statements, WHERE clauses, sorting and grouping data, joining tables, basic data aggregation functions, and using AI to assist. By the end of the course, participants will be able to write basic SQL queries to retrieve and filter data, and create simple reports for comprehensive analysis. No prior knowledge of SQL is required, although a basic understanding of data structure in Excel is strongly recommended.