In this 5-part training, entrepreneurs and small business owners can learn how different programs and technologies can support their businesses. At the end of this series, business owners should have more technology tools to support their business operations.

Do you struggle with providing feedback that is both honest and helpful? This 1-hour virtual workshop is for managers who want to turn feedback into a tool for growth and development. Recognize the importance of a "feedback culture," learn a simple framework for delivering constructive criticism, and practice a feedback conversation to apply concepts to your own team. Leave with the confidence to have difficult conversations using a script template to prepare for your next feedback session.

Unlock the potential of your team by understanding what drives each individual. This workshop explores strategies for providing meaningful support, impactful coaching, and setting relevant goals-all while building trust and encouraging ownership. Learn how to engage across four generations in today's evolving workplace and lead with purpose.

No one likes dealing with performance issues, but this half-day workshop provides tools to help you successfully navigate that challenge. This workshop will help you recognize what makes performance problem discussions difficult for both the leader and employee, document and leverage performance data to make a solid case for improvement, use interaction skills to ensure successful problem discussions, and effectively address poor performance in a firm and consistent manner.

Completing this re-certification class will renew a current ASSE certification for a three-year period. The course will review ASSE test procedures and will be followed by a 25 question written test and a proctored hands-on exam on the double check (ASSE1013) and reduced pressure principle (ASSE1015). Up to 8 DEQ contact hours will be available for this course. Completing the class and successful passing of the ASSE exam will allow recertification. Conversion of other agency certifications is possible with prior approval. Prior and current ASSE certification is required. Recertification must take place within 6 months of a current certification expiration date.

Basic Life Support (BLS) Provider Course is the foundation for saving lives after cardiac arrest. You will learn the skills of high-quality cardiopulmonary resuscitation (CPR) for victims of all ages and will practice delivery of these skills both as a single rescuer and as a member of a multi-rescuer team. This course focuses on what healthcare rescuers need to know to perform high-quality CPR in a wide variety of settings. You will also learn how to respond to choking emergencies and how to use an automated external defibrillator (AED).

Do you want to build stronger working relationships with colleagues and managers? This 1-hour virtual workshop is for individual contributors who want to expand their internal network and improve collaboration. Recognize the value of building trust and rapport, identify key stakeholders, and create a relationship map to apply these concepts to your own workplace. Proceed with a clear plan to connect with colleagues and a list of conversation starters you can use to build rapport.

Are team conflicts derailing productivity and morale? Then, this 1-hour virtual workshop for you! We will discuss the common sources of conflict, utilize a step-by-step process for mediating disagreements, and introduce a resolution worksheet to apply these techniques to a real-world scenario. You will leave prepared with a clear roadmap for addressing conflict and a communication framework you can use to facilitate difficult conversations with conflicting parties.